The wheel alignment of the hard-shell suitcase is basically slightly concave in our production, which improves the rolling properties and makes the suitcase more stable.

Each suitcase consists of screwed and easily replaceable components such as wheels, which you can easily replace yourself. If sensitive parts no longer function optimally after many years of use, please contact our customer service so that we can send you a replacement.

• 1. First, open the zipper of the inner lining of the suitcase.
• 2. Remove the screw protective foil.
• 3. The screws (number: 8) can be loosened with a Phillips screwdriver.
• 4. Remove the defective wheels and replace them with the new wheels.

In case of warranty, please contact our customer service directly with a copy of the invoice and photos of the defective wheels. We will process your request promptly and send you a replacement as quickly as possible. If no warranty case applies anymore, you can also contact us for spare parts: info@sagenta.de

Replacing the replacement wheels takes 3-5 minutes.

The four spinner wheels rotate 360°, are rubberized, and especially quiet and agile, making the suitcase easy to handle.

The wheels do not have ball bearings.

The suitcase can be pulled on either four or two wheels as needed.

The difference between a double and a single wheel is that the double wheels have smooth running characteristics with low noise development.

If customs discover suspicious items during luggage screening, customs officers have the right to open the suitcase. With a normal lock, the suitcase is forcibly opened and the lock is broken. However, if the suitcase is equipped with a TSA combination lock, the customs officer can open the suitcase with a master key without damaging the suitcase or the lock. Here you can find useful tips on combination locks + TSA combination locks: https://hauptstadtkoffer.de//de/kofferschloss

Please set the digits to 0-0-0 on the combination lock while holding down the button. To set your own digit sequence, press the button again and set the numbers of your choice. This sets the combination. Here you can find useful tips on combination locks + TSA combination locks: https://hauptstadtkoffer.de//de/kofferschloss Here you can download your combination lock manual: https://hauptstadtkoffer.de//de/marke/downloads/zahlenschloss-manual

Is the lock really broken or was only the code forgotten? Unfortunately, most customers forget the code - however, this is not due to the lock. We are happy to send a new lock to our customers upon request in the event of a defective lock: info@sagenta.de Here you can find useful tips on combination locks + TSA combination locks: https://hauptstadtkoffer.de//de/kofferschloss

Each suitcase consists of screwed and easily replaceable components such as the combination lock, which you can easily replace yourself. If sensitive parts no longer function optimally after many years of use, please contact our customer service. Here you can find useful tips on combination locks + TSA combination locks: https://hauptstadtkoffer.de//de/kofferschloss

If you have forgotten your combination, you can open your suitcase as follows: A three-digit combination lock has 999 different combinations. If you start with 0-0-0 and try all combinations, you will have your lock open in about 20-30 minutes. If any problems occur, please contact us by email: info@hauptstadtkoffer.de Here you can find useful tips on combination locks + TSA combination locks: https://hauptstadtkoffer.de//de/kofferschloss

In the model “X-Berg”, the laptop compartment is accessible both from outside and inside through a separation (laptop compartment to storage space). The laptop compartment is a separate compartment that must be secured with an extra padlock on the front.

In the model “X-Berg”, there are several compartments inside, for example 1 large document compartment, a large laptop compartment, 3 compartments for pens, and a mobile phone compartment. The laptop compartment is a separate compartment that must be secured with an extra padlock on the front. In the model “Tegel”, the compartment division (4 inner compartments) can be removed with a zipper. In the model “Havel”, no further compartments for office supplies are available. The laptop compartment is a separate compartment that must be secured with an extra padlock on the front.

For the Britz cabin luggage and Havel cabin luggage, a 13-inch notebook fits optimally in the laptop compartment. For Britz medium size, X-Berg cabin luggage + Tegel pilot trolley, the notebook can have a maximum size of up to 15 inches to fit in the designated laptop compartment.

The suitcase does not include luggage tags. However, there is the option to purchase a matching luggage label from Hauptstadtkoffer’s range: https://hauptstadtkoffer.de//de/zubehoer/kofferschilder

A luggage strap protects the contents of your luggage: https://hauptstadtkoffer.de//de/zubehoer/gepaeckgurt

A suitcase cover protects against scratches and scrapes during rough handling at the airport: https://hauptstadtkoffer.de//de/zubehoer/kofferuberzug

With portable luggage scales, expensive overweight baggage fees can be avoided: https://hauptstadtkoffer.de//de/zubehoer/kofferwaage

The suitcase's telescopic handle can be adjusted in height in three levels (carry-on), two levels (medium and large suitcase), which causes the individual elements to sit a bit looser – this is technically normal but does not affect the handling of the suitcase in any way.

If the suitcase has manufacturing defects, please contact us immediately so we can fix the issues: info@sagenta.de

If the telescopic handle is no longer functional, please contact our customer service directly with a copy of the invoice and photos of the broken telescopic handle. We will process your request promptly and send you a replacement as quickly as possible: info@sagenta.de

The suitcase consists of screwed and easily replaceable components such as a telescopic handle that can be easily replaced by yourself. If sensitive parts no longer function optimally after years of use, please contact our customer service.

In case of warranty, please contact our customer service directly with a copy of the invoice and photos of the defective telescopic handle and we will process your request promptly. If no warranty applies, you can also contact us for spare parts: info@sagenta.de

1. Open the zipper of the suitcase lining.
2. Remove the screw protective film.
3. The screws (number: 6) can be loosened with a Phillips screwdriver.
4. Pull out the defective telescopic handle above the suitcase (apply some force to pull out the handle as there may be slight resistance) and replace it with a new handle.

The specified external dimensions always refer to the total height including handles and wheels.

We try with our carry-on luggage to take into account the different regulations of airlines. Please check the carry-on luggage policies of the airline of your choice.

The maximum liter capacity refers to the total volume as packing size including wheels and handles.

The suitcase material has water-repellent properties, protecting the contents from light rain and splashes, but the suitcase is not completely waterproof. In heavy rain, water may penetrate through the zippers.

The suitcase surface can be cleaned with a damp cloth, making dirt easy to remove. Fine scratches can be treated with polishing paste or acrylic polish and a microfiber cloth. All wheels can be rinsed with warm water. Useful travel accessories are available in the online shop: https://hauptstadtkoffer.de//de/zubehoer
To protect the suitcase during long-term storage, the suitcase exterior can be wrapped with a soft cloth or suitcase cover.

The surface material of the suitcases is robust. However, scratches on a hard shell surface are normal signs of wear that cannot be avoided in everyday use. At airports, suitcases are handled roughly, which can cause scratches.

Suitcases made of ABS with polycarbonate coating are particularly robust.

Suitcases made of ABS are extremely stable and durable.

Suitcases made of polycarbonate are especially light and impact-resistant.

Suitcases made of ABS and polypropylene are extremely impact and shock resistant.

The glossy surface made of ABS-polycarbonate is particularly break-resistant and stable, but remains flexible. This cushions impacts from outside and maintains good elasticity under high external pressure.

The warranty period is 5 years from the date of purchase and covers material and/or manufacturing defects. Detailed information about the warranty conditions is available at: https://hauptstadtkoffer.de//de/garantie

Each suitcase consists of screwed and easily replaceable components that you can simply replace yourself. If a handle is broken, please contact our customer service directly with a copy of the receipt and photos of the defective handle and we will promptly process your request: info@sagenta.de

Each suitcase consists of screwed and easily replaceable components such as carrying handles, which you can easily replace yourself. If sensitive parts no longer function optimally after years of use, please contact our customer service.

In case of warranty, please contact our customer service directly with a copy of the receipt and photos of the defective carrying handles and we will promptly process your request. If the warranty period has expired, you can also contact us for spare parts: info@sagenta.de

Generally, our products are completely odorless.

We generally deliver new goods. A peeled-off film as well as scratches can only have occurred during the transport of the suitcase. Please contact us directly so that we can remedy this defect. If the suitcase shows scuffs after a flight: Scratches on a hard shell surface are signs of wear that unfortunately cannot be avoided in everyday use. Suitcases are handled roughly at the airport, which can cause damage.

If damage occurs to the suitcase after a flight (for example cracks or dents), the damage should be reported directly to the airline. Unfortunately, this type of damage cannot be covered by the warranty. Suitcases are handled roughly at the airport, which can cause damage. After reporting the damage, you can send the suitcase to us for repair. Please then send the invoice to the airline.

For protection during transport, each suitcase is covered with a transparent film that gives the initial impression of scratches and abrasions – the first thing to check here is whether the film has been removed.

If you have ordered a suitcase with a high-gloss surface, please first remove the protective cover. Each high-gloss suitcase is covered with a very thin, removable film that protects against scratches and signs of use during transport. If it is a bit more difficult to remove the protective film at certain places, such as around handles, wheels, and locks, it can be carefully cut with a soft object or knife. Alternatively, the screws of the handles and wheels can be slightly loosened, making it easy to remove the film. After removing the protective film, the elegant suitcase shine is revealed.

For protection during transport, each suitcase is covered with a transparent film that gives the initial impression of scratches and abrasions – the first thing to check here is whether the film has been removed.

If the suitcase is accidentally delivered in the wrong color, this is most likely due to a misunderstanding in the warehouse – people work there and sometimes mistakes happen. If reported in time (by phone or email), we will of course immediately exchange the suitcase and send you the suitcase in the correct color.

The specified external dimensions always refer to the total height including handles and wheels. If the suitcase is accidentally delivered in the wrong size, this is most likely due to a misunderstanding in the warehouse – people work there and sometimes mistakes happen. If reported in time (by phone or email), we will of course immediately exchange the suitcase and send you the suitcase in the correct size.

You have the right to cancel the contract within fourteen days without giving any reason. More info about the right of withdrawal: Right of withdrawal

The delivery time within Germany is a maximum of 1-2 working days, and the delivery is free of charge.

The TSA combination lock was specially developed for international travel security reasons. Since 2002, all suitcases in the USA have been screened by the North American aviation security TSA (Transportation Security Administration). A TSA combination lock protects your suitcase and your lock from possible damage caused by forced opening at the airport, as the TSA lock can be opened and locked by security personnel with a special key. The TSA combination lock consists of two parts: a combination lock and a special TSA lock, which is opened with a key. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

If customs discover suspicious items while screening luggage, customs officers have the right to open the suitcase. With a normal lock, the suitcase is forced open and the lock is broken. However, if the suitcase is equipped with a TSA combination lock, the customs officer can open the suitcase with a master key without damaging the suitcase or the lock. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

The TSA combination lock consists of two parts: a combination lock and a special TSA lock, which is opened with a key. Only the customs of the destination country has a master key. The key has no meaning for you. You lock your luggage ONLY via the combination lock. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

Only the customs of the destination country has a master key. The key has no meaning for you. You lock your luggage ONLY via the combination lock. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

You lock your luggage ONLY via the combination lock. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss Here you can download your combination lock manual: https://hauptstadtkoffer.de//de/marke/downloads/zahlenschloss-manual

With the TSA lock you protect your suitcase from damage by customs. Additionally, locking the luggage protects against theft, tampering, and potential misuse by smugglers. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

If customs discover suspicious items while screening your luggage, customs officers have the right to open the suitcase on the spot. If your suitcase does not have a TSA lock, the suitcase will be forcibly opened and the lock broken. However, if your suitcase is equipped with a TSA lock, the customs officer can open it with the master key. Your suitcase lock remains undamaged. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

TSA locks were developed primarily in and from the USA in the course of tightening security measures in international travel. Meanwhile, they are a worldwide standard. Travel Sentry locks are accepted at every airport controlled by the USA – from the US Virgin Islands to the Pacific islands of Guam. At all airports on the US mainland, Hawaii, and Alaska. Also at all airports in Canada and at the main airports in Japan, Israel, Finland, Germany, Austria, Belgium, Netherlands, Switzerland, South Korea, Togo, and New Zealand. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

To set a personal number combination, please follow these steps:

1. Set the dial to the 0-0-0 number combination.
2. Press the button in the direction of the arrow until a "click" is heard.
3. Turn the dial and enter your own combination.
4. Press the button against the direction of the arrow until it returns to the starting position.
5. To open the lock, press the button in the direction of the arrow. Repeat steps 1-4 if you want to change the combination, but with your own number combination.

The master key for the TSA lock is held exclusively by the aviation security staff. Therefore, you do not need a key for your TSA lock, only a number combination. Suitcase manufacturers and dealers do not have a TSA key either. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss Here you can download your combination lock manual: https://hauptstadtkoffer.de//de/marke/downloads/zahlenschloss-manual

If you have forgotten your number combination, you can open your suitcase as follows: A three-digit combination lock has 999 different combinations. If you start from 0-0-0 and try all combinations, you will have opened your lock in about 20-30 minutes. If you encounter any problems, please contact us by email: info@hauptstadtkoffer.de Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

Is the lock really broken or was the code just forgotten? Unfortunately, most customers forget the code - however, this is not the lock's fault. Upon request, we are happy to send a new lock to our customers in case of a defective lock: info@sagenta.de Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

Every suitcase consists of screwed and easily replaceable components such as the TSA combination lock, which can be replaced easily by yourself. If sensitive parts no longer function optimally after years of use, please contact our customer service. Here you will find useful tips about the TSA combination lock: https://hauptstadtkoffer.de//de/kofferschloss

The IATA guidelines state that a carry-on luggage piece should have a maximum length of 56 cm, a width of 45 cm, and a depth of 25 cm. These dimensions include wheels, handles, side pockets, etc. However, these are only guidelines. Every airline has different carry-on luggage regulations. We try to consider the different regulations of airlines with our carry-on luggage. Here is the carry-on luggage finder