OUR SERVICE CENTER TEAM IS PERSONALLY AVAILABLE FOR YOU FROM MONDAY TO FRIDAY.
YOU CAN REACH US:
By phone
Mon-Fri: 9:00 AM – 12:30 PM / 2:00 PM – 5:30 PM
If …
- You prefer a friendly voice on the phone
- You like to clarify questions personally
By Email
If …
- You prefer to keep everything in writing
- There is a warranty case (description with photo and proof of purchase required)
Live-Chat
Live Chat Mon-Fri from 07:00 AM to 03:00 PM
If …
- You prefer quick chats over picking up the phone
RETURN ADDRESS
Rieck Fulfillment Solutions GmbH & Co. KG
c/o Sagenta GmbH
Alexander-Meißner-Straße 84 – 88, 12526 Berlin
Please note: All returns must be announced in advance. Unpaid shipments will be rejected or charged. For Click & Collect, a pickup appointment will be scheduled.
YOU HAVE QUESTIONS ABOUT:
- Products, Spare Parts or Repairs
- our shop, ordering process, shipment tracking, or delivery status
- Withdrawal, Return, Guarantee
- Privacy Protection