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Welcome on board
EasyJet is a British airline and a member of the easyGroup. After Ireland’s Ryanair, EasyJet is Europe’s second-largest low-cost airline.
WORTH KNOWING: EasyJet is a low cost airline that allows you to take one piece of hand luggage on board for free. Unlike easyJet, Ryanair passengers are not allowed to take any hand luggage into the cabin with them (on a standard ticket with no additional services). Alongside British Airways, Iberia, and Wow Air, EasyJet is one of the airlines with the most generous hand luggage dimensions (56×45×25cm).
On board allowance: 1 piece of hand luggage – no weight restriction
Dimensions: 56×45x25 cm including handles and wheels
Hold luggage: All passengers, including children and infants, can purchase up to three pieces of hold luggage. A standard piece of hold luggage weighs up to 23kg. Additional weight can be purchased in units of 3kg up to a maximum of 32kg per item of luggage. EasyJet’s luggage rules
EasyJet’s excess luggage rates
As most EasyJet flights only cover short distances, there are no on-board entertainment options such as movies or music. All passengers have access to a copy of the on-board magazine, Traveller, which contains information about destinations as well as articles covering the entire range of flight-related services.
Some portable electronic devices can be used on board in “flight-safe” mode, allowing passengers to play games, read e-books, watch movies or listen to music, as well as writing messages in offline mode.
A wide range of hot, cold and alcoholic drinks are offered on board. EasyJet’s offering also includes a selection of fresh sandwiches and other hearty snacks, together with sweets and chocolates. The complete range of food can be found in easyJet’s bistro and boutique magazine, which offers a range of gifts and souvenirs alongside the food and drink. In addition, fragrances and multi-buy offers for beauty products for the whole family are available on board.
If a cancellation is made within 24 hours of the original booking, a full refund is offered less a cancellation fee. If a passenger misses a flight, all government taxes are refunded. Please contact easyJet’s customer service tem for more information.
If a passenger arrives at the airport within two hours from the scheduled departure time, the next available flight can be taken for an additional fee. If the passenger is delayed by more than two hours, the passenger is responsible for booking a completely new flight.
If a flight is delayed for more than three hours, easyJet provides refreshment vouchers during the delay period. If the flight is delayed overnight, there is free hotel accommodation as well as transfers and meals. If the flight is cancelled, easyJet provides a full refund or books passengers a seat on the next available flight. If the cause of a delay is poor weather, air traffic controllers’ strikes or traffic conditions at the airport or in the air, there is no compensation, and travel insurance to cover these eventualities is therefore advisable.
More details about easyJet flight cancellations
If your bags are lost or damaged, please go immediately to the luggage counter in the arrivals hall and complete a Property Irregularity Report (PIR) that describes the loss or damage. Damage to luggage can also be reported by e-mail within seven days of arrival. No compensation is payable for superficial damage that only affects the outside of the bag, for damage caused by overfilled luggage, by water, rain or snow, or fragile or perishable contents in the luggage.
If items are lost on board or at the airport, the lost property office of the airport is responsible.
EasyJet has a range of fares on offer that are tailored to its passengers’ extremely broad range of needs, for example for short weekend breaks, family holidays, or business trips. Fares are kept as low as possible, while extras can be purchased as an add-on.
The standard fare covers the flight and a single piece of hand luggage. Extras can be purchased, including hold luggage or seat reservations.
The FLEXI ticket includes free changes to the date and time of the flight after booking. 23kg of hold luggage are included free of charge, as is a special luggage drop-off, Speedy Boarding, Fast Track security at selected airports, seats at the front of the airport and an additional bag in addition to the standard hand baggage allowance. In addition, a voucher is provided for on-board Bistro purchases.
EasyJet Plus cardholders can benefit from special baggage drop-off. They can choose seats anywhere on board free of charge, and can also take an additional bag in addition to their standard hand luggage allowance. This bag must be stowed under the seat. They can use Fast Track security at selected airports and be the first to board with Speedy Boarding, with a number of additional benefits also being offered.
Membership of the frequent flyer loyalty programme is only available if:
Membership benefits include free flight and date changes without paying any change fees, free name changes, and a best price guarantee with a refund of the difference to a comparable, lower cost flight on any competitor airline found within 48 hours of booking on easyJet, a price promise offering the best fares for easyJet flights, advance notice of seat releases and other special offers.