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5 year warranty**
Welcome on board
Eurowings is a German budget airline with headquarters in Düsseldorf and a base at Düsseldorf Airport. It is a subsidiary of Lufthansa and has completed its range of flights beyond the hub airports of Frankfurt and Munich since 2015.
Click here for the Eurowings Luggage regulations
The passenger is entitled to different benefits and compensation.
3 HOURS DELAY: The EU passenger rights regulation protects passengers for delays of over 3 hours. The flight distance is important in determining the amount of the compensation or refund (calculated according to the great circle method):
5 HOURS DELAY: Here it is possible to withdraw from the flight. The airline is obliged to reimburse the costs incurred or to offer alternative transport.Departure on the next day: In this case, you are entitled to a free overnight stay at a hotel and transport to and from the airport
If the flight has been cancelled, then the airline must offer a replacement flight. Affected parties can use the airline's booking options online or switch to other means of transport. The airline will pay for 2nd class train tickets or coach travel. Eurowings will also cover accommodation costs if passengers have to use a hotel due to a cancelled flight.
Eurowings makes every effort to resolve any baggage damage quickly. The damage must first be reported to the local Eurowings check-in service. The airline assumes no liability in the case of wear and tear on the luggage or damage caused by the luggage itself. The same applies to oversized or heavy baggage, packages that are unfit for air transport (boxes, plastic bags), scratches or dents on luggage, as well as soiling.
A written notification of the damage should be made within the prescribed period of 7 days.
Baggage loss should be reported as quickly as possible to the "Lost & Found" desk in the arrivals area of the destination airport. Unfortunately, later reports cannot be considered. In the first 5 days after the bag is lost, the airport where the loss was reported is responsible for the search. Then the Eurowings head office takes over the search - on the Eurowings website you can find out about the progress of the search under "Luggage Transfer."