EUROWINGS CARRY-ON AND BAGGAGE REGULATIONS
The fare determines how much baggage is already included in your ticket price. The number and/or permissible weight for carry-on and checked baggage varies depending on the booking class. At least one small underseat bag (40 x 30 x 25 cm) is always allowed. The Basic fare can be booked for short and medium-haul flights.
As of June 20, 2023, Source: eurowings.com, all information without guarantee
- What is meant by free baggage allowance at Eurowings?
- What is small carry-on luggage at Eurowings?
- What is considered carry-on luggage at Eurowings?
- Which items can be taken in carry-on luggage?
- What should be considered when traveling with children?
- What should be considered when traveling with reduced mobility?
- Can I take a dog/animal with me on Eurowings?
- Checked baggage at Eurowings
- Sports equipment as checked baggage
- Musical instruments as checked baggage
- Saving tips for Eurowings baggage options
- My suitcase was damaged - What should I do?
- My suitcase is delayed - What should I do?
- My suitcase was lost - What should I do?
- Information about your stay on board
1. What is meant by free baggage allowance at Eurowings?
The fare determines how much baggage is already included in your ticket price. The number and/or permissible weight for carry-on and checked baggage varies depending on the booking class. At least one small underseat bag (40 x 30 x 25 cm) is always allowed. The Basic fare can be booked for short and medium-haul flights.
Attention! Eurowings (budget airline focused on European city trips) and Eurowings Discover (full-service airline with a tourist focus from Munich and Frankfurt) are different airlines with different fare and baggage regulations.
| Basic | Smart | BizzClass | |
|---|---|---|---|
| Small carry-on / Underseat 40 x 30 x 25 cm |
|||
| Large carry-on 55 x 40 x 23 cm, max. 8 kg |
bookable for a fee |
2 pieces |
|
| Checked baggage Total size under 158 cm max. 12 kg |
bookable for a fee |
||
| Checked baggage Total size under 158 cm max. 23 kg |
bookable for a fee |
||
| Checked baggage Total size under 158 cm max. 32 kg |
2 pieces |
2. What is small carry-on luggage at Eurowings?
Backpacks, bags, laptop bags, briefcases, … Underseat luggage measuring 40 x 30 x 25 cm counts as small carry-on luggage, is stowed under the seat in front, and can be taken free of charge in any fare.
3. What is considered carry-on luggage at Eurowings?
At Eurowings, large carry-on luggage may be up to 55 x 40 x 23 cm in size (incl. handles and wheels) and weigh 8 kg.
Carry-on Suitcasesorder directly here in our online shop
4. Which items can be taken in carry-on luggage?
The carriage of liquids in carry-on luggage is limited. A maximum of 1,000 ml in total may be taken through security control. Sprays, gels, creams, and spreads (including liver pâté) also count as liquids. Only containers with a maximum capacity of 100 ml each are permitted. They must be transported in a resealable and transparent bag of 20x20 cm (max. 1 liter).
Liquids purchased in duty-free (either at the airport or on a flight route outside the EU) can be taken in reasonable quantities.
Power banks are considered batteries by Eurowings. A maximum of 20 lithium-ion batteries with a capacity below 100 Wh can be taken in carry-on luggage. They must be individually packed to avoid short circuits. For electronic devices with rechargeable batteries (e-books, tablets, smartphones, etc.), there is a limit of 15 items.
Cigarettes and e-cigarettes may be taken in carry-on luggage. You may carry one lighter with liquefied gas or a small box or 1 booklet of safety matches on your person (i.e., in your own pocket). Strike-anywhere matches, blue flame lighters, petrol lighters, lighter gas, or cigar lighters are generally prohibited.
Airports themselves often prohibit all sharp objects in carry-on luggage. Blunt or sharp tools or sharp objects and even mercury thermometers must be placed in checked baggage. Only scissors and tweezers with a maximum length of 6 cm and exclusively with rounded ends are allowed in the cabin. Razor blades must have a plastic frame to be transported in carry-on luggage. Knives may not exceed a maximum blade length of 6 cm. This is also stated in the EU regulation. However, airports have the final say with potentially stricter guidelines.
Musical instruments that meet the dimensions of carry-on luggage can be taken into the cabin. Soft cases are only permitted for instruments (e.g., guitars) for which a separate seat (from €10) is booked. A double bass may only be transported as cargo.
5. What should be considered when traveling with children?
Before traveling, inform yourself about the regulations for traveling with children if not all legal guardians are present. In some countries, special regulations apply to the entry or exit of minor children, especially if they are traveling alone or accompanied by adults (legal guardians or not).
You can take an infant under 2 years of age on your lap for a fee of €25 (per segment). The child is allowed a second small piece of carry-on luggage, which must also be stowed under the seat in front. An additional checked bag weighing up to 23 kg is included for the infant in every fare.
If you are traveling alone with two children, you must book a seat for one and bring an airline-approved child seat. In this case, you and your travel party must check in at the check-in counter at the airport. Web check-in is not possible as the child seat must first be checked for suitability.
Eurowings offers discounted fares for children aged 2 to 11 years in their own seat. You can take "pocket buggies" into the cabin in the Smart fare instead of a large piece of carry-on luggage. In the Basic fare, you must additionally book "2 carry-on bags with priority boarding" for this.
For children up to 11 years old, two of the following items may be additionally taken/checked in free of charge:
- a travel cot
- a foldable stroller/buggy
- a booster seat, car seat
These are transported in the cargo hold. Contact the check-in counter to check these items. Here you can also clarify if you need the buggy for connecting flights and if you can use the buggy up to the aircraft. You will then either receive these items back directly upon disembarking or you can simply pick them up with the rest of your luggage at baggage claim. This depends on the destination airport.
Baby food, sterilized water, and milk are not subject to the 100 ml container restriction. However, a maximum of 1 liter of liquid is still allowed. You may be asked to taste the liquids at the airport for security reasons. Only take as much in your carry-on luggage as your little one will approximately need on board. It is best to pack everything else in your suitcase. Be sure to observe the regulations for importing food into your destination country.
Eurowings does not explicitly describe services or comfort for the youngest travelers. However, you should be able to expect this minimum:
- Changing facilities in the restrooms
- Warming of baby food and bottles in the galley.
- Child-friendly entertainment in the entertainment program and small toys and bags for on-board entertainment.
Specific information on seat allocation for families is also not available. If you want to be sure that you sit together, a seat reservation or an inquiry at the call center is recommended.
Eurowings offers a travel program for unaccompanied minors between 5 and 11 years of age. The offer can only be booked on domestic German flights and flights from Germany to Vienna or Zurich. This service costs a fee of €75 per segment. From the age of 12, they are allowed to fly alone, provided their legal guardians permit it and confirm it in writing. Optionally, the service is available up to the age of 17. You can book this service exclusively through the Eurowings customer service team or at a Eurowings airport counter. You can reach the call center by phone at +49 (0)221 599 882 98. Daily from 8 am to midnight.
More information about this service can be found here.
6. What should be considered when traveling with reduced mobility?
You can take up to two mobility aids (crutches, foldable wheelchair) and medical devices into the cabin, which are not counted towards your total carry-on allowance. Eurowings requests that you register this in advance in the second step of the online flight booking or after booking ("My Trip") under "Additional Services" "Special Flight Assistance."
As a rule, the aid can be used until boarding the aircraft and will then be stowed in the cargo hold if necessary. At the destination airport, you will receive it back either directly upon disembarking or at baggage claim. Approval is required for battery-powered wheelchairs and mobility aids, as well as for oxygen devices for medical purposes. The following information is required when booking the wheelchair:
- medical certificate and
- Information on the type of battery
- For lithium batteries: Indication of the nominal energy in Wh
- For non-spillable wet batteries (e.g., gel or AGM batteries): confirmation that the battery has been tested by the manufacturer as non-spillable, or that it is a nickel-metal hydride (NiMH) or dry battery.
- You (or your companion) are responsible for removing and packing the battery with suitable materials.
- For oxygen devices: Max. 5 kg. Liquid oxygen systems are prohibited.
If you have received approval, be at check-in early before departure so that the device can be checked according to the dangerous goods policy.
If you or a fellow traveler requires assistance due to disability or reduced mobility to navigate the airport and board the aircraft, Eurowings will organize this for you. The request must be made in good time, at least 72 hours before departure.
Register your needs in time by
- calling the customer service team at +49 (0)221 599 882 98, daily: 06:00-24:00 or
- by submitting the corresponding form to customer service via the contact form.
Further information on the services offered can be found directly at Eurowings.
7. Can I take a dog/animal with me on Eurowings?
Depending on the destination, small dogs or cats may be taken in the cabin on Eurowings short and medium-haul flights in a transport container (incl. animal max. 8 kg). For destinations in Dubai, Great Britain, and Ireland, the carriage of animals (except for special regulations for assistance dogs) is not permitted.
Requirements for taking animals on Eurowings:
- Prior registration of the animal. Either in the second booking step, by adding it to your booking as special baggage, or by calling the call center at 0221-59988298. Fee for the animal: from €60.
- A completed form must be presented at the check-in counter.
- Only a waterproof, bite-proof, closed, but air-permeable bag (no hard-shell container permitted) is allowed for transport.
- Maximum dimensions of the bag: 55 x 40 x 23 cm.
- Including the bag, the animal may weigh a maximum of 8 kg.
- The animal must be able to stand upright in the bag.
- Your pet must be able to turn around and lie down in a natural position.
- You may transport a maximum of two animals per person in a permitted transport bag. Please ensure that all requirements are met for both animals equally. The total weight of the bag, even with two animals, must not exceed the maximum of 8 kg.
- All requirements are checked at the check-in counter and the bag is marked with a special pet-in-cabin baggage label.
- You cannot reserve seats at the emergency exit if you take your pet on board.
- For animal welfare reasons, the minimum age for the animal is 12 weeks.
In general, the following should be noted when traveling with animals:
- Current entry and exit regulations of all countries concerned.
- Admissibility and possibility of carriage, especially when traveling with different airlines.
- Necessary official* and veterinary documents.
- Possibly required veterinary examinations or treatments (e.g., vaccinations, microchipping).
Furthermore, for assistance dogs:
- The animal must be registered by email up to 72 hours before departure, stating its size, age, and breed. To do this, send a corresponding form to customer service.
- Proof of training as an assistance dog from a recognized institution accredited by Assistance Dogs International (ADI), Assistance Dogs Europe (ADEu), or the International Guide Dog Federation (IGDF), or a training certificate from another training facility stating the type of training, task, duration, and location is necessary for the dog.
- Your own written confirmation that your dog meets the requirements set by Eurowings for transport as an assistance dog.
- If the assistance dog meets all requirements, it travels free of charge.
*On all flights within the EU/EEA, a valid pet passport or an official veterinary certificate from a third country (sowie die erforderlichen medizinischen Dokumente) muss mitgeführt werden. Wenn Sie sich unsicher sind, ob Ihr Hund reiseberechtigt ist, können Sie sich vor Ihrer Reise mit dem Zielflughafen in Verbindung setzen und Dir die Angaben im Haustierausweis bestätigen lassen. Informationen zum Haustierausweis findest Du beim Bundesministerium für Ernährung und Landwirtschaft.
8. Checked baggage at Eurowings
Each traveler may check in a maximum of 5 pieces of baggage at the airport. You can add baggage online to your booking up to two hours before departure and save up to 50% compared to booking at the airport.
Maximum dimensions per piece of baggage: There are no explicit specifications for maximum dimensions. We recommend that you adhere to the IATA specifications for your suitcase with a dimensional weight (total dimension length + width + height) of up to 158 cm.
Maximum weight per piece of baggage: 32 kg.
In the Basic fare, you can also book only 12 kg of checked baggage for a fee. This corresponds to sufficient baggage for about a week.
In the Smart fare, 23 kg is considered standard baggage: Ample volume for short trips with an extended selection of clothes or for longer trips.
BizzClass: here, suitcases up to 32 kg are considered standard baggage.
Excess and Special Baggage
Additional pieces of baggage not included in your fare, or weighing more than 23 kg, are defined by Eurowings as excess baggage. You can add these during online booking under "Book services" or manage your booking accordingly before departure.
Bulky items up to 23 kg that cannot be packed in compact containers are treated like other checked baggage. For each kilogram over this, a fee of €12 is charged at the airport. Or it falls into another category that you can book in advance according to the schedule of fees.
suitable suitcasesorder directly here in our online shop
9. Sports equipment as checked baggage
Golf, fishing, and diving equipment, surfboards and bodyboards, ski, snowboard, or other sports equipment can be taken as baggage, provided they weigh a maximum of 32 kg. However, available space in the cargo hold is also a prerequisite. By registering your sports equipment in good time (online or via the call center), you can be sure that it can also be taken.
Non-motorized touring or racing bicycles are transported within the baggage regulations and in a specially designed transport case. E-bikes and pedelecs are excluded from transport by Eurowings due to their battery and drive.
10. Musical instruments as checked baggage
Register the carriage of your instrument in advance online or with the Eurowings Call Center (+49 (0)221 599 882 98). A well-fitting hard-shell case with sufficient padding is a prerequisite for transporting your musical instrument as checked baggage. Eurowings assumes no liability for the transport of instruments in the cargo hold. Therefore, you should take out special travel insurance (baggage insurance) for your musical instrument.
11. Saving tips for Eurowings baggage options
- Pay attention to the included free baggage allowance when choosing your booking class. A more expensive fare may be cheaper than subsequently booked checked baggage.
- Book additional baggage online before departure until the end of web check-in. This will save you compared to the higher fees at the airport.
- You can save the most by limiting your baggage to the essentials.
- Adhere to the carry-on luggage regulations so it doesn't become expensive checked baggage at the airport.
12. My suitcase was damaged - What should I do?
Damage should definitely be reported before you leave the airport. To do this, fill out a corresponding Baggage Self-Service form online or contact an employee at the local Eurowings baggage tracing office. In both ways, you will receive a PIR number (reference number), which you need for further processing. The damage report should be made immediately. However, you can also submit it within 7 days at the latest. Then, however, you are responsible for proving that the damage occurred while in the airline's custody. Therefore, we recommend personal contact with an employee or at least taking photos of the damage directly at the airport.
You are entitled to compensation, provided the damage is not due to your own fault through overfilling, fragile or perishable items in the baggage, or weather, or goes beyond normal wear and tear (scratches, dents, etc.). Eurowings works with Dolfi1920 GmbH as a service provider for processing damage claims. Therefore, contact the service provider directly with your reference number.
13. My suitcase is delayed – What should I do?
You can report your delayed baggage online using the Baggage Self-Service form or contact an employee at the local Eurowings baggage tracing office. In both ways, you will receive a PIR number (reference number), which you need for further processing. For the first 5 days of the delay, the local handling agent is responsible for tracing the baggage.
You can check the status of your baggage online with the reference number.
Be sure to keep all documents together with all flight documents, especially the boarding pass and baggage receipt.
The Montreal Convention for liability and reimbursement for emergency purchases applies to all international flights. Among other things: Be sure to keep receipts, there is a duty to mitigate damages (meaning that the costs for emergency purchases should be kept as low as possible), but not for loss on the return journey. If you have to make purchases due to the delay, you are entitled to reasonable reimbursement of expenses (for this airline up to €30/day, for up to 3 days) due to the baggage delay. Send your receipts for purchases to baggage@eurowings.com within 21 days of arrival.
14. My suitcase was lost – What should I do?
According to general air traffic rules, a suitcase is considered lost after a delay of 21 days. In this case, you are entitled to compensation. The maximum amount for replacement purchases or the complete loss of baggage is approx. €1,400. The amount of compensation depends on the contents and any purchase receipts for them. For this too, send an email with the PIR number as an assignment to the case and all receipts to baggage@eurowings.com.
15. Information about your stay on board
In-flight Entertainment
You can read online magazines free of charge depending on the fare. If you booked directly with Eurowings, you can download digital magazines/newspapers from the Eurowings Travel Media portal before departure.
On selected Eurowings flights (identifiable by the Wings Connect sign at your seat), you can use the Wi-Fi and entertainment offer (feature films, series, children's program, etc.). Various packages are available from €2.90 to €9.90.
Which electronic devices can I use on a Eurowings aircraft?
In general, the use of portable electronic devices is permitted during the flight, provided the transmission and reception mode is switched off. The easiest way to do this is to activate flight mode on board. According to air traffic safety regulations (except for emergency exit seats):
| With flight mode activated |
Taxing (to/from runway) |
Take-off | Flight | Landing |
|---|---|---|---|---|
| Smartphone | ||||
| E-Book Reader | ||||
| Tablet | ||||
| Bluetooth accessories like headphones, keyboard, etc. |
||||
| Laptop, Ultrabook, Notebook | ||||
| DVD-Player | ||||
| Large music players | ||||
| Larger electronic games |
In-flight Catering
BizzClass travelers receive a selection of meals and drinks à la carte from the galley. As a traveler in the Smart or Basic fare, you can buy snacks and drinks on board. It is cheaper to bring food from home (pay attention to safety regulations) or at least to fall back on a larger selection at the airport.
Eurowings does not offer special meals (Hindu, halal, kosher, gluten-free, vegetarian…).
Important: If you bring your own food from home, inquire about the food import regulations at your destination. Especially outside the EU, the import of certain foods is not permitted. If not everything is eaten during the flight and the import of this food is not permitted, you must dispose of the rest before entry.
The Hauptstadtkoffer team wishes you a pleasant journey
IMPORTANT! There is a difference between Eurowings and Eurowings Discover. On this page, we provide information about Eurowings regulations. Despite the utmost care, we unfortunately cannot guarantee the accuracy of this information. In any case, we recommend that you inform yourself about the current regulations directly from Eurowings before departure.
If you have found an error, please let us know. info@hauptstadtkoffer.de
Click here for the Eurowings Baggage Regulations
As of June 20, 2023, Source: eurowings.com, all information without guarantee
