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Welcome on board
Air France is the national French airline based in Paris. The main base is situated at Paris-Charles-de-Gaulle airport.
Depending on travel class, each passenger can bring one or two items of hand luggage on board, as well as one extra item. Passengers’ hand luggage flown with Air-France can measure up to 55 x 35 x 25 cm; with all luggage pockets, wheels and handles included within these dimensions.
Personal items (e.g. handbags, sling bags, laptop bags or other electronic devices) can measure up to 40 x 30 x 15 cm.
For hand luggage and other extra items, the total maximum permissible weight for all items is 12 – 18 kg, which varies depending on travel class. You can find the relevant information on your boarding pass. Our own luggage calculator will work out for you the maximum permissible weight for the total of your items on your selected journey. Here is the link to the Air France luggage calculator
Each item of luggage must (including handles, bags and wheels) fit into the luggage measuring machine upon check-in. Items that do not comply with the hand luggage provisions must be handed in for transit in the aircraft hold. Additional fees may be incurred in this instance.
Here is the link to Air-France‘s luggage regulations
Here is the link to Air France’s tariffs regarding excess luggage
Air France provides a varied entertainment schedule. To enable passengers to enjoy the monthly rotating entertainment schedule to the full, every seat on board is fitted with an individual display. Films, video games and music are available to provide entertainment and relaxation. Air France also provides headphones, which can be comfortably adjusted using the moving headset and are suitable for children. Using the Air France Play app, every passenger can download their preferred press title onto their mobile phone.
Every catering plan begins with an alcoholic or alcohol-free aperitif and a selection of savoury biscuits. Next there will be a choice between two warm main courses. On flights to Asia, the destination country specialities will also be served. There will finally be tea, coffee and cordials to complement the meal. Drinks are free of charge.
Purchasing tickets online: to apply for a refund, go to the booking information page titled “My Reservations”. Then click on the button “Apply for a ticket refund”. Tickets not purchased by credit card cannot be refunded online. Please contact Air France under the following number: +49 (0)69 29993772. Refunds will incur a 20 € admin fee.
Purchasing tickets by phone or at the airport: to apply for a ticket refund, go to the booking information page titled “My Reservation”. Then click on the button “Apply for a ticket refund”. Tickets purchased with a method other than by credit card, including purchase at the airport ticket counter, cannot be refunded online. In this case, please contact Air France under the following number: +49 (0) 180 6 830 830. Refunds will incur a 20 € admin fee.
Purchasing tickets from a travel agent: to receive a refund with the original ticket, please contact the relevant travel agent
Please remember to enclose the original ticket number (except with an electronic ticket) and the necessary evidence (e.g. medical certification, proof of force majeure as the reason for travel cancellation).
For you as a passenger, there are various means of support and compensation. Compensation can be claimed for delays of three hours or longer.
Claims are valid for up to 3 years after the journey. The sum recompensed is independent of the ticket price. For delays exceeding 5 hours, the flight can be cancelled. In this instance, Air France is obliged to refund the costs or organise alternative travel.
For delays lasting until the next day or complete cancellations, hotel expenses as well as travel to and from the airport will be reimbursed.
Air France is not held liable for minor damages such as scratches, dents or blemishes. Such damage can naturally occur during transit in the aircraft hold. Damaged luggage can be reported to the Air France luggage service at the destination airport, where you can find necessary information regarding compensation for damages and confirmation with a reference number.
After we receive the luggage, you can claim for compensation for up to seven days. The following documents should be submitted: boarding pass / ticket, luggage tags, written estimate for luggage repair costs.
Here is the link to the Online-Reklamationsformular
Please note: You must receive written permission from Air France before accepting token luggage or agreeing to have your luggage repaired. Without this permission, the expenses incurred cannot be approved. Please retain the original documents. You may need to present them at a later period.
Air France offers various tariffs tailored to different passengers’ requirements. This gives passengers greater flexibility when choosing.
In the Economy Light Tariff, only hand luggage is included in the price, additional luggage can be booked in for a fee of 15 €. On-board catering and free drinks are included in all tariffs (Light, Standard, Flex).
The Economy Standard Tariff includes a 23kg luggage allowance. On-board catering and free drinks are included in all tariffs (Light, Standard, Flex).
The Economy Flex Tariff includes a 23kg luggage allowance. In the Flex Tariff, passengers can rebook on another flight at relatively short notice and without incurring additional fees. The “Go Show” allows a passenger to take an earlier flight on the same day of travel if free seats are available on board. There is also a “Priority Check-in”. Passengers with this tariff can sit right at the front in Economy Class and board the plane first. On-board catering and free drinks are included in all tariffs (Light, Standard, Flex).
The Business Tariff includes 2 x carry-on luggage 55x35x25 cm (total 18kg) + 2 free baggage allowances à max. 32 kg. This Business Flex Tariff means that passengers can fly Business Class and are also allocated extra space.