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Welcome on board
KLM Royal Dutch Airlines is the Netherlands' national airline with its headquarters in Amstelveen and based at Amsterdam Schiphol Airport. It is one of the oldest existing airlines in the world. In the SkyTeam aviation alliance, KLM forms the umbrella company Air France-KLM together with Air France.
Each passenger is allowed to carry one piece of hand luggage and one additional item on board. The carry-on luggage, including all bags, wheels and handles, may not exceed 55 x 35 x 25 cm.
For the hand luggage as well as the additional object, the permissible total weight according to travel class together amounts to a maximum of 12 or 18 kg. The personal accessory (e.g. handbag, laptop bag, a camera, an umbrella, etc.) may measure max. 40 x 30 x 15 cm.
For the hand luggage as well as the additional object, the maximum permissible weight in Economy Class is 12 kg. In business class 2 carry-on items are allowed on the plane.
Larger luggage, which does not comply with the hand luggage regulations, may have to be handed over (free of charge) at the baggage counter. Small bags must be stowed under the seat in front of the passenger.
These are the KLM baggage rules
These are the KLM fares for excess baggage
KLM offers a comprehensive entertainment programme. Over 80 films, in the latest entertainment system more than 200 films, various television programmes, CDs, language courses, audiobooks and games. You can enjoy the offer on the individual interactive screen (9-inch touchscreen in HD quality or 11 inches in the Boeing 787). KLM offers an interactive "Moving Map" in 3D format as well as a "seat chat" app which allows you to communicate with other passengers sitting in a different cabin area. In World Business Class, the passenger has a personal 16-inch screen, which is operated with a video touchscreen handset.
On all KLM flights and in all travel classes, free snacks, drinks and a selection of delicious dishes are served - depending on the flight duration. The offer changes regularly. In the flight guide you can find out about the on-board menu before departure. In addition, most KLM intercontinental flights provide delicious a-la-carte menus.
Depending on the fare conditions of the ticket the flight can be cancelled (there will be a refund). You will find the conditions in the booking confirmation and in My Trip. If the passenger has booked on KLM.com, through a KLM ticket office or the KLM Call Centre, the booking may be cancelled and a refund requested online. If booked through a travel agency, the agency must be contacted.
If your KLM flight was delayed, KLM Customer Service can be contacted and compensation can be claimed in the following cases:
The application will be carefully checked upon receipt. Unfortunately, if a claim for reimbursement has been filed, there is no guarantee that compensation will be granted. In order for the application to be processed as quickly as possible, the following information should be added in the "Your message" section: The file number of the complaint which has already been sent. Flight number and dates, if rebooked on another flight. Whether compensation was requested for the first time.
When reimbursed, the passenger will receive a voucher which can be redeemed at KLM.com and, in some cases, for cash.
The fares at KLM are divided into different booking classes with different conditions. These conditions may vary per flight. You can find out the fare conditions which apply to your trip:
For Business Class KLM offers fares which any passenger can change free of charge and which are refundable. Important: The conditions per flight and airline may vary. The conditions applicable to the flight are displayed to the passenger during the various steps in the online booking process. In order to complete a booking, the terms and conditions must be accepted.
Flying Blue members earn miles on all KLM flights. The number of miles earned depends on the level of the fare (excluding taxes and fees) and the level within the Flying Blue program. The benefits of the Flying Blue level are available to every passenger regardless of the ticket conditions. Elite and Elite Plus members can add an additional piece of luggage (up to 23 kg) completely free of charge. Explorers will receive a 10 EUR discount on checked baggage if booked before check-in opens. This applies to all ticket options. Find out more about Flying Blue