Repairs
Procedure for repairsYour suitcase consists of screwed and easily replaceable components. This makes it easy to replace parts such as telescopic handles or wheels.
If sensitive parts such as the telescopic handle or the wheels should not function optimally after many years of use, contact our customer service: info@hauptstadtkoffer.de
Telescope handle & wheel change
Telescopic handle change
- Open the zipper of the inner sleeve in the case (fig.1).
- Remove the screw-protective film (Fig.2).
- Loosen the screws (number: 6) with a screwdriver (Fig.2).
- Pull out the defective telescopic bar above the suitcase and replace it with a new one.
- Apply some force to pull out the telescopic rod, as there are occasional light resistances.
Wheel change
- Open the zipper of the inner sleeve in the case (fig.1).
- Remove the screw-protective film (Fig.2).
- Loosen the screws (number: 8) with a Phillips screwdriver (Fig.2).
- Remove the defective wheels and replace them.
IMPORTANT!
Your suitcase has a damage ...
- First, check if the damage could have been caused by transportation and improper loading and unloading by the airline. In this case, please contact the appropriate airline
- If there is any damage with the hard case, zipper, wheels or telescopic handle, etc., which could result from production or material defects, please contact us at info@hauptstadtkoffer.de
- Warranty period: 5 years on the hard shell, 2 years on zipper, wheels, telescopic handle or the inner part
- Send us a photo of the damage, short description and the invoice copy
- Our service team will assess the damage and tell you how to repair the damage