Warranty Conditions of the Hauptstadtkoffer Brand

Sagenta GmbH
Attilastraße 18
12529 Schönefeld
Germany

E-Mail: info@hauptstadtkoffer.de
Phone: +49 (0)30 – 634 134 14

Hardshell:
Our Hauptstadtkoffer hardshells come with a 5-year warranty from the date of purchase. The warranty covers material and manufacturing defects that occur during normal and proper use.

Fittings:
Components such as wheels, telescopic handles, locks and grips are covered by a 2-year warranty from the date of purchase.

Please refer to Section 4 for exclusions.

This warranty applies exclusively to suitcases of the Hauptstadtkoffer and Suitline brand. Products of other brands such as Happy Trolley, BLNBAG as well as accessories (e.g. luggage straps, tags, packing aids) are not covered by this warranty.

The warranty is valid only within the European Union to which the product was originally delivered. For smooth processing, we recommend contacting our customer service.

Excluded from the warranty in particular are:
– Damage caused by improper or inappropriate use (e.g. overloading, misuse)
– Damage caused by external influences (e.g. transport damage by airlines, falls, extreme temperatures)
– Normal wear and tear (e.g. scratches, abrasion, discoloration)
– Damage caused by unauthorized repairs or interventions by third parties
– Purchase of B-stock or returned goods
– Any zippers
– Spare parts (generally excluded from the warranty)

To make a warranty claim, please contact our customer service and provide:
– A copy of the purchase receipt (invoice, sales slip, etc.)
– A description of the defect, preferably with meaningful photos
– Your contact details (name, address, e-mail, phone number)

The inspection is usually carried out on the basis of photos. If this is not sufficient, the product may have to be sent in. We always strive to offer the most customer-friendly solution – whether repair, replacement or substitute – within the framework of technical feasibility and economic reasonableness.

If possible, spare parts for self-replacement will be provided. This allows for a quick and uncomplicated solution for minor defects (e.g. wheels, handles, locks, telescopic handles). Provision and shipping of spare parts will be made after technical inspection and consultation with our customer service.

Please note: Depending on availability, the provision of a required spare part may take up to twelve weeks. We kindly ask for your understanding in such cases.

Our warranty process is designed to be resource-efficient and sustainable. By giving preference to repairs and targeted use of spare parts, we make an active contribution to environmental protection and extend the service life of our products. In this way, we avoid waste and act responsibly with natural resources.

The warranty claim does not extend or renew the original warranty period.

Spare parts or replacement items are shipped only to the country of original purchase.

If spare parts or a replacement suitcase of the original model are no longer available or a repair is not possible, we are entitled to provide a comparable product – including B-stock, a different series or a different color.

For set purchases, each suitcase is treated as an individual warranty case.

Important Notice:
This warranty exists in addition to the statutory warranty rights to which you are entitled as a consumer under §§ 437 et seq. BGB. Your statutory rights are neither limited nor replaced by this warranty.

Note: Further details on spare parts provision can be found in Section 5.