5-Year Warranty on the Hardshell

HAUPTSTADTKOFFER provides a five-year worldwide warranty from the date of purchase. The warranty service is provided in the country where you purchased the product. The Hauptstadtkoffer warranty is valid for items purchased on or after 01.01.2015. The warranty covers material and/or manufacturing defects. We will decide at our own discretion on the measure to remedy the defect. The remedy may also be carried out by sending replacement parts. Installation must be carried out independently. This warranty applies only to the original purchaser or gift recipient of the product. The duration of the warranty is indicated in the warranty card included with the product and/or under "Product Features" on our website. This warranty is not a durability guarantee. The warranty does not cover normal wear and tear, improper use, external forces (i.e., transport damage such as deformation, cracks, shell breakage, scratches, dents, abrasion, etc.) as may occur during luggage handling, loading and unloading, or on airport conveyor belts. Please refer to the warranty and care instructions included with the product, which ultimately apply.

All damage is handled at the HAUPTSTADTKOFFER Service Center. All returns must be announced in advance. Unpaid shipments will be rejected or charged.
For warranty service in our Service Center, you need the properly completed warranty certificate or the original purchase receipt. The Service Center will decide whether the issue is covered by the HAUPTSTADTKOFFER warranty or not. If the warranty applies, you will be informed whether the product will be repaired or replaced. HAUPTSTADTKOFFER will bear the cost of such repair or replacement, including any costs incurred to return the repaired or replaced product to you within the EU. Unfortunately, any costs incurred for shipments outside the EU, including customs fees, cannot be covered. If the product is to be replaced and it is no longer available, HAUPTSTADTKOFFER will replace it with a comparable product.

We recommend that you inspect the product immediately upon receipt after transportation for any possible damage and report such damage promptly to the carrier (e.g., airline, railway company). Damage due to improper transport is excluded from the warranty.

For spare parts and repairs, please contact our Service Center.