HAUPTSTADTKOFFER offers a five-year guarantee worldwide from the date of purchase. The warranty service is provided in the country in which you purchased the product. The Capital Suitcase Guarantee is valid for items purchased from January 1st, 2015. The guarantee extends to material and/or production defects. We decide at our own discretion about the measures to remedy the defect. The defect can also be remedied by sending replacement parts. The assembly must be carried out by yourself. The warranty provided herein applies only to the first purchaser or gift recipient of the product. The duration of the warranty is stated in the warranty card included with the product and/or in the "Product features" section of our website. This guarantee is not a guarantee of durability. The guarantee does not apply to normal wear and tear, improper use, external forces (ie transport damage such as deformation, cracks, broken shells, scratches, dents, abrasion, etc.) such as those caused when checking in luggage, loading and unloading, on luggage belts at the airport, etc .can arise. We refer to the guarantee and care instructions included with the product, which are ultimately valid.

All damage will be processed at the HAUPTSTADTKOFFER Service Center. All returns must be announced in advance. Unpaid shipments will be rejected or invoiced. For warranty service in our service center, you need the properly completed warranty certificate or the original purchase receipt. The service center will decide whether the problem is covered by HAUPTSTADTKOFFER's warranty or not. If the warranty applies, you will be informed whether the product will be repaired or replaced. HAUPTSTADTKOFFER will bear the costs of such repair or replacement, including any costs incurred to return the repaired or replaced product to you within the EU. Unfortunately, any costs incurred for shipments outside the EU, including customs clearance costs, cannot be covered. If the product is to be replaced and this product is no longer available, HAUPTSTADTKOFFER will replace it with a comparable product.

We recommend that you inspect the product for any damage immediately after receiving it back and report any damage to the carrier (e.g. airline, train company) immediately. Damage resulting from improper transport is excluded from the guarantee.

For spare parts and repairs, please contact our service center.