LUFTHANSA BAGGAGE POLICY

The travel class booked, i.e. the fare booked, determines how much luggage is included in the travel price and can be taken along free of charge.

Within Europe, depending on the tariff, up to 4 pieces of baggage can be taken with you as free baggage, in first class on an intercontinental flight even 5 pieces of baggage.

Each passenger can take a handbag, laptop bag or backpack measuring 40 x 30 x 10 cm free of charge as a small piece of luggage (personal luggage). It is stowed under the front seat.

According to Lufthansa regulations, hand luggage is up to 55 x 40 x 23 cm in size (including handles and wheels) and weighs 8 kg. A fairly common size.

Whether it's a bag, trolley or travel backpack, ... - compliance with these specifications is essential in order to be allowed to take these pieces of luggage into the cabin.

Foldable garment bags are also considered possible hand luggage if they are max. 57 x 54 x 15 cm in size.

Liquids up to a total of 1,000 ml may be taken through security. The respective containers must not exceed a maximum capacity of 100 ml each. They should be packed in a resealable and transparent bag of 20x20 cm (max. 1 liter).

Liquids also include sprays, gels, creams and spreads - even liver sausage. Duty-free liquids purchased either at the airport or on a non-EU flight route can be carried in a tamper-evident and certified bag. The sales receipt must also be in the bag. As a rule, this is automatically and correctly packed by the sales staff. You just can't open the bag.

E-Cigarettes (with a maximum of two spare batteries) and a lighter (in your own pocket) must be taken into the cabin. Matches are strictly forbidden. Cigarettes can be taken in hand luggage.

The airports themselves often ban all pointed objects in hand luggage. Blunt or sharp tools or sharp objects and even the mercury clinical thermometer must be placed in checked baggage. Only scissors and tweezers with a maximum length of 6 cm and rounded ends are allowed in the cabin. Razor blades must have a plastic frame to be transported in hand luggage. Knives must not exceed a maximum blade length of 6 cm. That says the EU regulation. However, the airports have the last word with the possibly stricter guidelines.

A maximum of two power banks or lithium-ion batteries for portable electronic devices with a capacity of 100 Wh may be carried in carry-on baggage only. They must be individually wrapped to avoid short circuits.

Printer and toner cartridges with a maximum total weight of 500g may not be carried in the cabin, but may be carried in checked baggage.

The carriage of instruments is subject to the hand luggage regulations. Instead of your hand luggage, you can take instruments measuring 55 x 40 x 23 cm with you. However, you can also take your personal, small luggage with you. The following applies to larger instruments that are to be taken into the cabin: An extra seat must be booked at the service center together with the ticket booking at the available ticket prices. The specifications for the dimensions of musical instruments as carry-on baggage are as follows:

• Maximal 75 kg
• 110 x 42 x 50 cm (H x W x D) for instruments that attach to the seat
• 155 x 42 x 25 cm (H x W x D) for instruments standing in the cabin

The best way to transport the musical instrument is in a hard-shell case with good padding and little room to move. Soft transport bags are clearly discouraged. If the instrument case has to be placed in the hold due to lack of space, this is the only way to ensure adequate protection and liability.

In principle, it must be noted that in some countries there are special regulations for the entry or exit of underage children. Regardless of whether they are traveling alone or are accompanied by adults (legal guardians or not).

Children from 2 to 11 years of age travel in their own seat at more favorable conditions. As a rule, children save 25% on the ticket price on most routes and on almost all fares. They have the same free baggage allowance according to the tariff as for adults.

Small children under the age of 2 (infant tariff) may be taken on the lap without the right to a seat of their own . Lufthansa charges a fee of 10% of the ticket price for free on domestic German flights on all other routes. If you want to use a restraint system, you have to book a seat for it. Standard checked baggage (max. 23 kg, < 158 cm) is included for the small child, except in the Economy Light fare.

Baby food, sterilized water and milk are not subject to the 100ml container limit. However, only a maximum of 1 liter of liquid is allowed. It may happen that you have to taste the liquids at the airport for security reasons. Be sure to observe the regulations on the import of food in your destination country.

Lufthansa offers a comprehensive service for the youngest travelers (of course only in limited quantities and subject to stock availability):

• Baby food from the on-board kitchen, but we recommend taking your favorite variety from home.
• Appropriate menus for children over the age of 2 can be ordered when booking the flight.
• Water for baby bottles is available on board, so there is no need to buy it at the airport.
• Warming up baby food and bottles in the galley.
• Changing facilities in the washrooms, spare diapers for emergencies.
• Special cots for long-distance journeys (for babies weighing less than 11 kg and 67 cm tall). Availability is limited.
• Can be reserved at the Service Center up to 52 hours before departure. Fees may apply depending on fare/booking class.
• Toys (small puzzles, coloring books) are distributed to children.
• Child-friendly entertainment in the entertainment program (depending on the route).

Specific information on the allocation of seats for families cannot be found, but experience has shown that families are put together if they check in early. If necessary, the crew tries to find a suitable solution. If you want to be on the safe side, we recommend reserving a seat or contacting the Service Center. Only passengers older than 16 years are allowed to sit in the emergency exit rows. On flights to Italy, seat reservations are always free when traveling with children between the ages of 2 and 12.

So-called pocket buggies are only permitted within the permitted hand luggage limits.

In addition to hand luggage, each child or infant can take along equipment required for the journey. This includes:

• Travel bed
• Stroller, buggy
• Car seat, booster seat, baby carrier

As a rule, these items are to be handed in at the baggage counter. However, if a buggy or baby carrier is needed on the way to the plane, for example, this is usually not a problem. Simply have it marked at check-in. Before boarding, the items are received and transported in the hold. You will either receive it directly when you exit or you can simply pick it up at the baggage claim like the rest of your luggage. It depends on the destination airport. For connecting flights, inform the crew that the buggy is needed.

Anyone who has registered for the service for barrier-free travel should definitely be at the special assistance desk or at a check-in desk 90 minutes before departure. Even if you have already checked in online.

Up to two mobility aids such as wheelchairs, aids, crutches, shower seats or electric aids may be carried on board (either in the cabin or in the hold) in addition to checked baggage. As a rule, the help can be used until boarding the aircraft, if necessary it is then stowed in the hold and handed out again at the destination airport either directly when boarding or at baggage claim. For this purpose, they are marked with a corresponding label at check-in.

Beware of battery powered wheelchairs. It must be checked in advance whether they are allowed on the plane. To do this, a PDF form must be emailed to specialcases@dlh.de. You can find all information here.

If you or a fellow passenger need help getting to the airport from the airport because of a disability or restricted mobility, Lufthansa will organize this for you. The service itself is provided by the airport and varies depending on the location. You should therefore inquire in advance whether the airports used offer a service that suits your needs. In order to be able to organize everything in good time as part of the processes at the airport, the request must be announced at least 48 hours before departure.

This is how you can register in good time:

• Register online at lufthansa.com/de/de/betreuungsbedarf-anmelden
• Call the customer service team on Tel: 0800 83 84 267

If you did not book your flight directly with Lufthansa, but through a third party or travel agency, you must contact the Lufthansa Medical Operation Center directly.

You can find medical restrictions on a flight with Lufthansa and information about taking your own necessary aids with you:

In the case of impaired sensory perception here.

If you need a wheelchair here.

In principle, dogs and cats can fly with Lufthansa, provided they are at least 15 weeks old (flight routes outside of Germany 12 weeks). All other animal species must be transported to the destination via an animal carrier using Lufthansa Cargo.

In general, the following should be observed when traveling by plane with animals:

• Current entry and exit regulations for all relevant countries
• Permissibility and the possibility of taking it with you, especially when traveling on different airlines.
• Necessary official* and veterinary documents
• Any necessary veterinary examinations or treatments (e.g. vaccinations, microchipping)

The following also applies to assistance dogs:

• Proof of training as an assistance dog from a recognized institute is required for the dog. The confirmation is made after verification by the Lufthansa Medical Operation Center.
• In addition, for flights outside of the United States, written confirmation must be presented that the dog meets the requirements for travel as a recognized assistance dog. To do this, two printouts of the fully completed and signed form Form for the carriage of an assistance dog in the passenger cabin must be presented at check-in.
• The dog preferably wears a harness. A muzzle must be carried in case of an emergency and must be put on when requested by the staff.

A maximum of two of the permitted pets (dog and/or cat) may travel with each passenger for a fee (at least 60€ per flight direction). Snub-nosed breeds are restricted.

In any case, animals must be registered in advanced up to 72 hours before departure. The booking confirmation is required as a travel document. The availability will be checked by Lufthansa and booked at least 72 hours before departure. If the booking is successful, you pay the applicable fees (at check-in) at the airport and show the form for the carriage of an animal in the passenger cabin (completed in duplicate and printed). If it is not possible to book the animal, you will be informed by e-mail.

The following applies to the accompanying animal/transport box as hand luggage:

1. One transport container per passenger is permitted in the cabin.
2. There is a limit of one animal per transport container. However, there are exceptions for young animals or mothers with dependent young animals.
3. The maximum size of the container is 118 cm (55 x 40 x 23 cm) or 47 in (22 x 16 x 9 in).
4. Maximum total weight of the transport container including animal 8 kg.
5. The container must be lockable, waterproof and bite-proof.
6. The animal must be able to stand, lie down and turn in its natural position in the closed transport container.
7. The inside of the container must be lined with absorbent material. Newspapers, cardboard or litter are not permitted. Old clothes or a blanket are recommended.
8. The animal will be stowed on board in the transport container under your seat in front of you. If this is not possible, it must be attached to your seat belt with a tether while it remains in the container.
9. Since the transport of the animal is subject to a charge, the free baggage allowances remain unaffected depending on the ticket.

Costs for transporting animals in the hold:

Medium-sized container (up to 60 x 45 x 40 cm) from about 100€ / person and flight direction

Large container (up to 125 x 75 x 85 cm) from about 100€ / person and flight direction

Special transport containers are required for attack dogs, which must meet the requirements of the IATA.

In principle, each passenger can purchase additional pieces of luggage.

Maximum dimensions per piece: total size (length + width + height) less than 292 cm.

15 kg piece of luggage: For minimalists and short trips. Can only be booked online from 8.99€.

Maximum weight per piece of luggage: 32 kg

23 kg standard luggage (< 158 cm girth): For short trips with an extended choice of clothing or longer trips. The first checked baggage in the Economy Class Light fare costs €25 booked early online and €50 at the airport. Additional luggage online in advance around €65, at the airport 80.00€.

First Class: up to 32 kg is considered standard baggage (< 158 cm belt size).

Excess and special baggage

Due to limited capacities, it is recommended to register larger and/or heavier luggage in advance. The luggage is heavier than 32 kg or longer than 315 cm? Then you have to send it as air freight via Lufthansa Cargo.

Standard baggage can be extended to the maximum as part of the free baggage allowance. Is it

• bigger or heavier it will cost you at least 50€,
• bigger and heavier you pay from 100€ for it.

The starting price for additional luggage is 130€ or 180€.

All suitcases in our online shop can be used as checked baggage with Lufthansa.

For capacity reasons, it is necessary to register any sports equipment in advance.

With the exception of the Economy Light fare, one piece of ski or snowboard equipment (1 pair of skis or 1 snowboard, max. 2 pieces of luggage with a maximum weight of 23 kg and a maximum of 200 cm) can be taken along free of charge per passenger, depending on the route.

Additional sports baggage of up to 32 kg and 158 cm (max. 20 kg) includes: golf clubs, fishing and diving equipment. Booked online in advance, taking it with you will cost you around 80.00€.

Bulky sports equipment such as hang-gliders, longboards (200 to 315 cm long), kayaks or tandems are transported from €180 per person.

No motorized bicycles, i.e. no pedelecs or e-bikes, will be transported. A regular bicycle or a children's bicycle trailer or a unicycle with a belt size of 280 cm (H x W x D) and a suitable bicycle case (not provided) can be taken to the travel destination as bulky sports luggage.

You can also have any musical instrument transported as checked baggage. Excess baggage allowance applies. A special travel insurance (luggage insurance) for your musical instrument is recommended, especially when it is transported in the hold. A well-fitting hard case with sufficient padding is required.

• Booking classes with a larger baggage allowance may be cheaper than checked baggage booked at a later date. The luggage calculator offered allows you to easily calculate and compare the luggage costs per route and fare.
• You can save the most if you limit your luggage to the essentials.
• Baggage booked in advance saves you increased fees directly at the airport.
• Comply with carry-on baggage regulations so it doesn’t become expensive checked baggage at the airport.

Damage is always annoying and must be reported before you leave the airport.

Lufthansa will not replace luggage if the damage is only superficial or only affects the outside (scratches, dents), is due to excessive filling of the luggage, weather conditions such as water, rain or snow or fragile or perishable items in the luggage are.

To report damage, a Damage Report (PIR) must be completed at the Lufthansa baggage handling desk in the arrivals hall of the airport . Although there is a legal right to report the damage within 7 days after the flight, you are obliged to prove that the damage occurred while Lufthansa was in its care.

The best thing to do is to report it to the Lufthansa baggage handling desk, as you would with damaged luggage, or to report it online at the airport LINK.

You will receive a written confirmation with a transaction number (PIR number, e.g. FRALH12345) by e-mail. Be sure to keep these together with all flight documents, especially the boarding pass and baggage tag. Lufthansa recommends staying at the airport until the data has been successfully transmitted and your transaction number has been generated

In the case of delayed baggage, Lufthansa, the baggage handling department at the respective airport and partner companies work together. You can manage the reported missing baggage online with the PIR number under LINK or track the status of your baggage.

If the baggage cannot be found within 5 days, you should fill out the contents list on the baggage status page. This will be shown to you automatically.

Liability and refunds for emergency purchases are governed by the Montreal Convention. Among other things: Be sure to keep receipts, there is an obligation to mitigate damage (this means that the costs for emergency purchases must be kept as low as possible), not in the event of loss on the journey home.

To the Lufthansa contact form for compensation

From a delay of 21 days, the suitcase is considered lost. In this case you are entitled to compensation. The maximum amount for replacement purchases or total loss of luggage is approximately €1,500. The amount of compensation depends on the content and any proof of purchase..

To the Lufthansa contact form for compensation.

Inflight entertainment
Lufthansa sees itself as a pioneer in connectivity when flying. More and more aircraft are being equipped with WiFi hotspots. You can tell whether you can use the Internet offer on your flight by the HotSpot sign in the aircraft cabin. You have 3 fee-based tariffs from Telekom to log into the WLAN as soon as the flight altitude can be reached. These are paid for by credit card. So you decide for yourself whether you want to chat, email and surf or stream and what bit rate you need for it. You can find more information directly from Lufthansa.

E-journals are offered free of charge. At least a certain contingent per booking class is available for download free of charge.

On long-haul routes, everyone can while away the flight time in an entertaining way thanks to the entertainment programme. Games, films, documentaries, audio books, podcasts and complete seasons for many a series junkie - the program is varied, multilingual and designed for different age and interest groups.